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Refund Policy

Our commitment to fair and transparent refund processes

Introduction

At PRIZES FOR LIFE, we strive to provide a fair and transparent platform for all our users. This Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting refunds, and other important information regarding our refund procedures.

This policy applies to all purchases made on the PRIZES FOR LIFE platform, including tournament entries, betting activities, subscription fees, and any other paid services or products.

Last updated: May 8, 2025

Refund Eligibility

Refunds may be issued under the following circumstances:

  • Technical issues that prevented participation in a tournament or event
  • Canceled tournaments or events (where no alternative is provided)
  • Duplicate charges or billing errors
  • Unauthorized transactions (subject to verification)
  • Service unavailability during a paid subscription period

Please note that refunds are generally NOT issued for:

  • Change of mind after participation has begun
  • Poor performance or results in tournaments or betting activities
  • Disqualification due to rule violations
  • Requests made after the refund eligibility period has expired
  • Purchases made using promotional credits or bonus funds

Refund Timeframe

Refund requests must be submitted within the following timeframes to be considered:

  • Tournament Entries: Within 24 hours of the scheduled start time if you were unable to participate due to technical issues
  • Subscription Services: Within 7 days of the billing date for new subscriptions, or within 24 hours of encountering service unavailability
  • Betting Activities: Within 24 hours of the bet placement if the bet was not processed correctly
  • Other Purchases: Within 7 days of the purchase date

Refund processing times typically range from 3-10 business days, depending on your payment method and financial institution.

Refund Process

To request a refund, please follow these steps:

  1. Log in to your PRIZES FOR LIFE account
  2. Navigate to the "Transaction History" section in your account dashboard
  3. Locate the transaction for which you are requesting a refund
  4. Select "Request Refund" and provide the required information, including the reason for your request
  5. Submit your request

Alternatively, you can contact our Customer Support team for assistance with refund requests.

All refund requests are reviewed by our team, and you will be notified of the decision via email within 48 hours of submission.

Refund Payment Methods

Refunds are typically processed using the original payment method:

  • Credit/Debit Cards: Refunded to the original card
  • PayPal: Refunded to your PayPal account
  • Cryptocurrency: Refunded to your PRIZES FOR LIFE wallet in the equivalent value at the time of refund
  • Bank Transfer: Refunded to the originating bank account

In some cases, we may issue refunds as platform credits if the original payment method is no longer available or at your request.

Special Circumstances

Tournament Cancellations

If a tournament is canceled by PRIZES FOR LIFE, all entry fees will be automatically refunded to the participants' accounts within 24-48 hours. Alternatively, participants may choose to transfer their entry to another tournament of equal value.

Technical Issues

If you experience technical issues that prevent you from participating in a tournament or event, you must report the issue to our support team within the tournament timeframe to be eligible for a refund. Evidence of the technical issue may be required.

Subscription Services

For subscription-based services, you may cancel at any time, but refunds are only issued for the current billing period if the service was unavailable for a significant portion of the period or if you are within the initial 7-day period for new subscriptions.

Disputes and Appeals

If your refund request is denied and you wish to appeal the decision, you may submit an appeal through the following channels:

Appeals must be submitted within 7 days of the refund denial notification and should include any additional information or evidence that supports your case.

Policy Changes

PRIZES FOR LIFE reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage users to review this policy periodically to stay informed about our refund procedures.

Significant changes to this policy will be communicated to users via email or platform notifications.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our Customer Support team: